Bellvari · US customer information
Returns and exchanges
Request a return within 30 days of delivery. Items must be unused and unworn, in their original condition, with tags and original packaging. You need your receipt or proof of purchase.
Returning from the US
You pay return postage to Canada. Return postage is not refundable. Before sending anything, email support@bellvari.ca with your order number and whether you need a refund or exchange.
Return address: Bellvari Leather Inc, Unit R202A, 5100 Erin Mills Parkway, Mississauga, Ontario, L5M 4Z5, Canada.
Your complimentary care kit
If your bag came with a complimentary Leather Care Kit, you may keep the kit when returning an eligible bag, even if it has been opened.
Personalized items
Engraved and other personalized items cannot be returned or exchanged for a change of mind. If your item arrives damaged or the engraving differs from your confirmed design, contact us.
Belt exchanges and BOGO returns
For a size exchange, contact us within 30 days of delivery and return the unused belt in its original condition and packaging. You pay return postage; we ship the replacement size free.
Both belts from a buy-one-get-one-free offer must be returned together for a refund. Returning only one does not qualify for a partial refund. For other exchanges, contact us before sending the item.
Refunds and exclusions
After we receive and inspect the item, we will confirm whether the refund is approved. Approved refunds go to the original payment method within 10 business days. Banks and card companies may take additional time.
Contact us if more than 15 business days have passed since approval and the refund has not appeared. Worn or used items and items sent after the return window are not eligible. See the full refund policy for all exclusions and terms.
For defects in materials or workmanship, see the lifetime warranty. Normal wear and patina are not defects.
Full refund policy
REFUND POLICY
Bellvari Leather Inc — last updated 2026-10-26
RETURNS
• 30-day return window from delivery date
• Item must be unworn/unused, with tags, in original packaging
• Customer pays return shipping (not refundable)
• Returns sent to: Bellvari Leather Inc, Unit R202A - 5100 Erin Mills Pkwy, Mississauga, ON L5M 4Z5
• To start a return, email support@bellvari.ca
You'll also need the receipt or proof of purchase.
BUY-ONE-GET-ONE-FREE BELT RETURNS
Both belts from the offer must be returned together to receive a refund. Returning only one belt does not qualify for a partial refund. The 30-day return window and condition requirements above still apply.
COMPLIMENTARY LEATHER CARE KIT
The complimentary Leather Care Kit does not need to be returned with an eligible bag return. You can keep it, even if it has been opened.
DAMAGES & ISSUES
Please inspect your order upon reception and contact us immediately at support@bellvari.ca if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain items cannot be returned:
• Custom or personalized products (engravings, special orders) for a change of mind
• Personal care goods
• Hazardous materials, flammable liquids, or gases
• Final sale items
• Gift cards
Custom or personalized products, including engravings and special orders, cannot be returned or exchanged for a change of mind. If your item arrives damaged or the engraving differs from your confirmed design, contact support@bellvari.ca.
If you're unsure whether your item qualifies, contact us at support@bellvari.ca before initiating a return.
EXCHANGES
Need another belt size? Contact us within 30 days of delivery. Send the unworn, unused belt back in its original condition, with tags and original packaging. You cover the return postage; we ship the replacement size free.
For other exchanges, contact support@bellvari.ca with your order number so we can explain the available options before you send your item back.
HOLIDAY EXCHANGE WINDOW (CANADA)
Orders shipped to Canada and placed from October 31 to December 31, 2026 can be exchanged for a different size or colour until January 31, 2027. Items must be unworn and unused, with tags, in original packaging. You cover the return postage; we ship the replacement free. Refunds keep the 30-day window above.
EUROPEAN UNION 30-DAY COOLING-OFF PERIOD
If your order ships to the European Union, you have the right to cancel or return your order within 30 days for any reason, with or without justification. The item must be in the same condition you received it — unworn, unused, with tags, in original packaging. Receipt or proof of purchase required.
REFUNDS
We'll notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days.
Banks and credit card companies can take additional time to process and post the refund — that part isn't on our end.
If more than 15 business days have passed since we approved your return and you haven't seen the refund, contact us at support@bellvari.ca.
CONTACT
Questions about returns or refunds: support@bellvari.ca